Privacy Policy

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We (or third-party data processors, agents and sub-contractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you including through direct interactions. You may give us your information by filling in forms via our Website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• a) Place a booking;
• b) use our contact form;
• c) submit a review;
• d) subscribe to our marketing updates;
• e) enter a competition, promotion, or survey.

We may use the data collected via the above methods to:

• a) To personalise your Website experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• b) To administer a contest, promotion, survey, or other site feature.
• c) If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please use the unsubscribe function within the email or email us at enquiries@regencyhouse.co.uk. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
• d) Present Website content effectively to you.
• e) Provide information, and services that you request, or (with your consent) which we think may interest you.
• f) Carry out our contracts with you.
• g) Provide the relevant Services to you.
• h) Tell you our charges.

We process your data on the basis specified below.  We may process this on more than one lawful ground depending on the purpose for which we are processing it:

Performance of a Contract – To fulfil your booking request and provide accommodation at Regency House.

Consent – Where we have processed your data for marketing purposes, such as sending you communications, this is based on you having opted-in and having given us consent. You can choose to remove this consent at any time by contacting us at  enquiries@regencyhouse.co.uk. We will cease processing data in this case, but that does not affect any processing of data we have previously undertaken before your withdrawal.  If you have contacted a third-party in any way which passes on your details to the party involved, your data may be used by them to respond to your request before we can withdraw consent.  In this event, you will be required to contact them to withdraw consent of them using your personal data.

Legal Obligation – We process your information where it is necessary for legal or statutory requirements.  This includes our cooperation with the police and trading standards.

Legitimate Interest – We process your information to help our services, improve the website, understand how visitors use the website, undertake marketing research, improve security on the website and generally improve anything we can for the good of our users.

We do not store credit card details, nor do we share these customer details with any third parties outside of our payment service providers.

Cookies are small bits of information that are stored by your computer through the browser.

They are regularly used as a way for the browser to remember what the browser has done in the past.  This allows your browser to attempt to optimise your experience by making features quicker for the user.

We use cookies on our site to enrich your experience by tailoring it to be closer to your needs.  They also enable us to learn about all our users so that we can expand and develop our business to be more effective in the future.  This accounts for who has seen which pages, how frequently certain pages are visited, and which are the most popular areas of our website.  These may be used to us and our third parties to show the user the most relevant advertising online.

There are numerous types of cookies which exist:

Strictly necessary cookies – These are cookies without which the site will not operate. These allow you to perform such operations as logging in.  Without it, we could not have an effective area of the site to upload cars.  It simply wouldn’t be possible.

Analytical and Performance Cookies – This cookie allows third parties to collect information about visitors to allow the development of statistics, such as total site visitors or total page impressions.

Functionality Cookies – These are cookies that aim to help the functional operations and speed of a website.  For example, they will remember that have visited the site before and wish to remain logged in.

Ad serving Cookies – These cookies allow target advertisements to appear on the site. This allows third parties to optimise their adverts towards your interests.

Targeting Cookies – These websites record the user’s visit to the website and the browsing habits which accompany this user.  They are used to enhance advertising to the user whilst also may be used to limit the number of times you see an advert.

A cookie can not grab data from your hard drive, damage your device, run programmes on your device or release viruses.   You can change your browser to restrict cookie usage.  Some useful links on this include:

http://www.allaboutcookies.org/

Google Chrome Guide - https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666

Microsoft Guide - https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox Guide - https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Apple and Safari Guide - https://support.apple.com/kb/PH5042?locale=en_US

If you wish to turn off Cookies on our website, please contact us at enquiries@regencyhouse.co.uk

Aurient Ltd will always take all reasonable methods to ensure that your data is safe and secure always and that it is treated appropriately as described in this privacy policy.

Information you provide is handled in accordance with other service providers’ privacy policies and may be transferred, stored, and processed outside of the EEA.  When data has been transferred outside the EEA we will ensure that all safeguards possible are in place to provide appropriate protection. This may include contractual agreements being included with our service providers in a manner which is recognised as suitable by the EU.

Where a third party we work with transfers your data outside the EEA, we are not responsible for the use of the data except where they act as our processor.  If you have questions regarding these third parties, please contact them and read their privacy policies.

At all times we will refrain from passing on your data to a third party except as laid out in this policy or with your consent.  To provide our services to you, we may need to appoint other organisations to carry out services on our behalf.  We may disclose your personal information for the following purposes and circumstances:

We will send your information to relevant third parties to enable them to provide you with the services and products that you have consented to receive. These third parties may then transfer, process, or store your personal information elsewhere, whether in the European Economic Area (EEA) or outside it, for their business purposes relative to their own privacy policies.  If you require more information or have queries relating to how these companies handle your data, please contact them, and read their privacy policies.

We may disclose your information to other service providers we use that help us run our website and operations.  Some of these may be based outside the EEA.  We also use plugins from third-party companies and information about your visit may be collected by these companies.  This also applies in cases where you are still logged in to the third-party website.  If you require more information or have queries relating to how these companies handle your data, please contact them, and read their privacy policies.

Where your personal information has been transferred outside the EEA, we will take full and proper steps to ensure that your information is protected in accordance with this privacy policy.

If we have a legal obligation to enforce other agreements or our terms and conditions, we are under a duty to disclose your personal information.

We may disclose your data in the case of use potentially buying or selling a business asset. This includes if a third party were to acquire all or part of Aurient Ltd.

Other parties include – the police, trading standards, other public and private sector agencies, government bodies and representative government bodies, legal advisors, professional advisors and any other third party to help prevent fraud and other illegal activities.

Our staff will have access to your personal information to ensure our service performs its intended purpose.

You have several rights regarding your personal information in Aurient Ltd. When you exercise these rights, we will provide you with information as to the action taken within 30 days of receiving your request.  If no action is taken, we will explain why within 30 days.  If we require the deadline to be extended, you will be informed within 30 days of the request.  Your rights are as follows:

Right of Access – You have the right to request a copy of all personal information that we hold about you.  If we refuse this request under the right of access, we will provide a reason as to why.

Right of Rectification – If information about you is inaccurate or incomplete, you have the right to correct these inaccuracies or complete the information.

Right to Erasure – In certain circumstances you can have your personal information deleted. This only applies in one of the following scenarios:

Where we no longer require the information for the purpose it was obtained.

Where the processing requires your consent, and the consent has been withdrawn.  There must be no other legal reason for us to retain it.

Where you have used your right to object to the processing and there are no higher reasons for processing.

Where you have objected to the use of your information specifically for marketing purposes.

Where your information has been unlawfully processed.

Where we are required to erase it to meet legal obligations.

You may not have it deleted if it is required for compliance with a legal obligation, where the performance of processing it is in the public’s interest or to establish a defence against legal claims.

Right to Restriction of Processing – In certain conditions, you have the right to restrict the processing of your data.

Right to Data Portability – In certain conditions, you have the right to have your data transferred from our Website to another organisation.

Right to Objection of Processing – For certain types of processing you have the right to object to the processing occurring, e.g., direct marketing.

Right to Complain to the Information Commissioner’s Office – you may complain at any time about the processing of your data or how a complaint is being handled if you feel we have failed to comply properly.  If you have any complaints, we advise you to contact us first at enquiries@regencyhouse.co.uk.  You can also complain to the Information Commissioner’s Office (ICO). You can find details on how to submit a complaint on their website www.ico.org.uk.

We will process personal data for as long as is necessary to fulfil the purpose for which it was collected.  This includes legal, accounting, reporting and crime prevention requirements.  The period depends on the use of the information and the services we offer.

For all personal data where you can be identified, we will not hold anything longer than 10 years.  In some cases, we may anonymise your data so that it can be used for research and statistical analysis.  In these cases, you will no longer be identifiable from the data.

This data may be used indefinitely without notice to you.