Terms of Booking

All prices include VAT or other applicable taxes at the current rate. Prices quoted are correct only for the specific number of guests, dates, nights, and suites or rooms shown on your Booking Confirmation.

If you have selected optional extras these are added to the total price of your Booking Prices do not include other costs you may choose to incur during your stay (unless otherwise stated).

To secure a booking via our website we require a deposit to be paid in advance, this deposit amount is equal to 50% of the total booking value. This includes any optional extras added to your booking at the time of reservation.

Payments must be ‘cleared funds’ before a booking can be confirmed.

Payments can be made online or over the phone using a debit / credit card.

The outstanding balance due on your booking will be due 14 days prior to arrival. Bookings made less than 14 days prior to arrival will require the full balance to be paid at the time of reservation.

Optional extras added to the booking before the reservation has been paid in full will automatically be paid by way of the standard payments outlined above. Optional extras added after the full balance on the booking has been paid will be due immediately at the time of the request.

We reserve the right to charge the lead guest for any damages caused throughout the course of a booking by any member of the booking party. This includes breakages, spillages, stains, (beyond small accidents deemed to be in the course of general wear and tear) and all damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible to minimise damage and associated costs.

Upon booking you accept liability for damages caused by you and your booking party and grant Regency House permission to take a Damage Deposit of £250 by way of a pre-authorised ‘hold’ on your card used at the time of booking. The hold will be placed on the day of arrival and released within three days of departure where there is no cause to retain it. A pre-authorisation is not a charge, and no monies are taken from your account, but the credit limit available on your card may be temporarily reduced by the value of the Damage Deposit.

Where the cost of damage repairs exceeds the value of the Damage Deposit you will be billed separately after your stay.

The standard arrival (check-in) windows in between 3 pm and 11 pm. To provide you with the highest level of service on your arrival, we ask that you provide an accurate estimate of your arrival time and update us when changes occur.

The standard departure (check-out) window is before 11 am. While we will try to accommodate arrivals and departures outside the standard time windows there may be circumstances where this is not possible.

Request for a late check-out may incur additional charges. We will confirm these charges with you before adding them to your bill.

Before arrival, we ask that you complete our “Pre-Arrival Check-in Form”. We will email you a link to this form 14 days before your arrival.

Guests needing to cancel a booking should contact us as soon as possible. The level of refund awarded will depend on the amount of advance notice given.

Refund Policy:

Cancellations more than 14 days in advance of the check-in date will be awarded a full refund. Future payments due on the reservation will also be waived.*

Cancellations less than 14 days in advance of the check-in date will be charged the full booking value quoted at the time of confirmation. There are no additional cancellation fees.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit the full amount paid. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made. We will only cancel a booking in extreme circumstances. Examples of such circumstances include but are not limited to:

o In the event of a natural disaster or ‘an act of God’.

o In the event of unforeseen and considerable damage to the property.

o To comply with a government mandate.

In circumstances where guests fail to comply with the booking terms and conditions, or we have reason to believe false information was provided on the reservation or “Pre-Arrival Check-in Form”, we reserve the right to cancel the booking with no refund given.

Where possible we will always work with guests to find an alternative solution before terminating the reservation.

Should you require any changes to your booking in advance of or during your stay you should contact us directly. Changes to dates, occupancy and duration of stay will be subject to any relevant price changes and may not always be possible. No refunds will be issued in respect of amendments to any booking.

Optional extras may be added after the time of booking. Please arrange these as soon as reasonably possible. Our team will always try to accommodate last-minute requests, however, those made within 24 hours of check-in may not be possible.

*Increased cancellation terms may apply to certain packages, dates or reservations with multiple rooms. These will be stated separately at the time of booking.

All guests agree to respect the privacy and peace of all other staying guests and residents of neighbouring properties.

While we welcome families and children to the property, all other guests must be at least 25 years of age at the time of booking. In the case of a family booking, the lead guest must be at least 25 years of age.

Only the lead guest and guests named on the reservation are allowed to use the property and its facilities. Please refer to our Visitors Policy before inviting anyone not listed on the reservation into the property.

No parties are permitted on the premises.

No Hen or Stag groups.

Regency House operates a No Noise Policy between the hours of 11 pm and 7 am. We ask that during this time you do not play loud music or generate an unreasonable amount of noise, in both communal areas and private residences, that may disturb other guests and/or residents of the neighbourhood.

If you wish to invite a guest to stay overnight in your suite or guest room who was not listed on the Check-in Form, you must give us notice before their arrival. We will require you to provide a name and contact number for all additional overnight guests. The number of guests, including guests listed on your Check-in Form and any additional overnight guests, must never exceed the bed capacity of your suite or guest room. The presence of additional overnight guests must not disrupt other guests and/or residents.

*Any persons entering the property, not named on the Check-in Form, do so at their own risk. Regency House accepts no liability for personal injury or theft of personal items while on the premises.

It is important to us that you enjoy the social space provided by the property and so we understand you may wish to invite visitors to your suite during your stay. To ensure our guests’ health and safety is not compromised you must adhere to the following restrictions when inviting anyone not listed as a guest on your booking form to enter a suite:

• Visitors are not permitted between the hours of midnight and 7am.
• Visitors not listed on the reservation must not stay overnight (unless prior permission has been granted for an overnight stay).
• The visitors’ presence in Regency House must not disrupt other guests and/or residents.
• The maximum capacity of each suite is dictated by fire regulations and will be limited accordingly.
• Visitors are not permitted in the communal areas / communal courtyard.
• Visitors are not permitted in guest rooms.
• We reserve the right to refuse a visitor entry and/or ask them to vacate the premises at our discretion.

*Any persons entering the property, not named on the Check-in Form, do so at their own risk. Regency House accepts no liability for personal injury or theft of personal items while on the premises. Visitors are not permitted in guest rooms.

The communal courtyard is a unique and social space to be enjoyed freely. To make the space enjoyable for all our guests we ask that you adhere to the following rules:

• Guests only – No visitors are permitted in the Communal Courtyard.
• The Courtyard will close between 11 pm and 7 am.
• No loud music/ loud singing/ shouting.
• Please use the bins provided to remove all your litter from the area.
• Please exercise caution when using the fire basket. Only burn the firewood provided. This will be replenished regularly by us. Please ask for assistance via the contact methods provided in the welcome pack if you have any concerns regarding the fire basket.
• Children must be supervised by a responsible adult while in the Communal Courtyard.

Wi-Fi access is provided throughout our property. Guests wishing to avail of this service accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the World Wide Web, email, messaging, social media, and light video/music/media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, or extensive downloads/uploads.

Access to illegal activity or use of our network for unlawful activity is prohibited and will be reported to local authorities.

Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not permitted anywhere on the premises. We ask that guests wishing to use such products do so away from the property.

Use of any illegal substances on the property is strictly prohibited. Any illegal activities or suspicions of such activities will be reported to the Police Service of Northern Ireland.

Regency House operates a no pets policy.

Service Dogs are permitted in the ground-floor suites and guest rooms. We ask that you bring the requirement of a service dog to our attention before your arrival to allow us to prepare the property.

Any lost property, if discovered, left behind by guests during a stay will be held for 1 month. While we will make our best efforts to reunite lost properties with their owners, we accept no responsibility for replacing lost items and encourage guests to ensure they have all their belongings before checking out. We may offer to post lost items via recorded delivery at the cost of the item’s owner, otherwise, collection can be arranged.